- STORE REVIEWS
- PRODUCT REVIEWS
2006-04-19
5/5
"HKFlix is the best DVD company I've ever done business with. So far, they have had all the DVDs I wanted. Their web site is easy to use and is always working. The products are shipped fast. Prices are cheap. And they provide personal customer service. This company really cares that you get a good product at a good price and as fast as possible. Also, I have recommended HKFlix to a few of my relatives and friends who are into HK and Asian films, and they have placed and received orders, and they have all have had the same wonderful experience."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
